TERMS & CONDITIONS
Below are the terms and conditions governing the relationship between the Face of Africa Adventures and you, to the total exclusion of any other terms and conditions. No alterations to the terms and conditions may be made by any of the company’s employees, authorized representatives or agents – unless in writing by an authorized officer of the company. Rates quoted are correct at the time given and are subject to change. Face of Africa Adventures reserves the right to charge surcharges due to unavoidable circumstances beyond our control such as inflation, Government Axes, revised taxation or other fees. However, every effort will be made to minimize the surcharges.
Booking Conditions and Payment:
A reservation is considered confirmed upon receipt of a 40% deposit to our bank account. Only the amount received by our bank account shall be regarded as paid (with all money transfer costs paid by the customer). The remaining balance is due 45 days before your departure date. If your reservation is made within 45 days of departure, the entire amount must be paid at the time of confirmation.
Although if a client is unable to pay the entire amount at the due date, we will do our best to provide an alternative option. However, requests to do so must be emailed in within 45 days or else the reservation will be placed on hold.
No discounts are given on holidays or other special periods.
Children between the age of 3 and 12 years will pay 60% of the adult rate if sharing a room with two adults.
Pay 60% of the adult rate if sharing a room with another child
Pay 100% of the adult rates if sharing a room with one adult
Any cancellation of a reservation must be in writing, either by e-mail or fax and shall only be effective upon its receipt and acknowledgement by Face of Africa Adventures. Thus, reservations that are cancelled, reduced in length of stay or reduced in the number of occupancies are subject to cancellation and no-show fees. The following scale of cancellation charges will be applicable, depending on the day before the departure of the tour when the cancellation notice is received.
25% if cancelled up to 30 days prior to arrival
50% if cancelled between 30 and 15 days prior to arrival
100% if cancelled within 14 days or in the case of a ‘No Show.’
If the cancellation case is discussed previously, we will do our possible best to render our assistance. We understand that things can happen and will try to resolve any problems that are brought to our attention.