Computer hacking is a huge problem in East Africa. To prevent a data breach during your stay, it is highly recommend that all customers avoid public Wi-Fi and internet cafes. Instead, please contact your current cell phone provider to purchase an international data/text/voice plan before leaving your hometown. Additionally, if you have an unlocked cell phone, Airtel sim chips are also available for purchase when you arrive in Tanzania and can then be installed into your current cell phone to provide inexpensive data/text/voice options as well as a Tanzanian phone number. If you wish to purchase a sim chip while in Tanzania, be sure you know the unlock codes for your cell phone’s operating system and anti-virus software.
The speed of the internet in East Africa is generally slower than speeds seen in other areas of the world. Therefore, it is recommended that customers bring enough memory (SD) cards to hold their pictures and videos, as cloud-based data backup tools may become impractical.
The food in East Africa is very tasty, but can contain tiny bone fragments. It is important that you chew your food slowly and carefully to avoid any dental issues while abroad.
In Tanzania, there are two different types of phone number nomenclatures. The first is a local style which utilizes a leading zero and the second is an international style which drops the leading zero. For you reference, here is the same phone number shown in both the local and international styles:
For security purposes, it is recommended that all customers keep their banking and other sensitive passwords written on paper and not stored digitally on their laptops, mobile devices or Google Drives.
When in Tanzania, you may need to reset an email or banking password, as your provider may have security concerns when they see you are located outside of your home country. To prepare for this situation, the following is recommended:
Be sure you have a second email address you can use as a recovery address for your Banking and Email applications. If you do not have an international texting plan while abroad, you may not be able to receive recovery text messages. Also, be sure that your email and banking applications are setup for email-style recovery, as text-style recovery is usually the default setting.
It is recommended that clients install (and test) the following applications onto their phone before departing from their hometown: browser, calculator, cloud drive, news, map, email 1, email 2, weather, Instagram, Facebook, alarm clock, calendar, WhatsApp, bank, flashlight, notes, language translator, anti-virus, Skype, unit converter (gallons to liters), and currency converter.
When you land in Tanzania, you will be asked to fill out a Landing Card and will need the following information to do so: Hotel Name, Hotel Address, Hotel Phone, Dates of Stay, Tanzanian Contact Name and Tanzanian Contact Phone. Please note that you may use your Face Of Africa contact as your Tanzanian Contact.
When you arrive in Tanzania, you must purchase a travel visa for $100 USD. Please note that the Tanzanian immigration officials only accept cash (in US Dollars) and do not take credit cards. If you are from a country other than the USA, you will still need to pay for your visa in US Dollars (with some exceptions). Also note that there is only one ATM at JRO airport and the ATM has been known to run out of money. To prevent a Visa-related issue while at the airport, it is crucial that you bring $100 with you in your carry-on luggage before you leave your hometown.
Electricity in Tanzania can be unpredictable. It is recommended that all travelers bring USB-style backup battery packs in the event they cannot gain access to a power outlet. Travelers should also bring extra camera batteries as well. In addition, electrical socket converters are also highly recommended. Please note that power outlets are provided in the safari vehicle, but backup batteries should still be on hand, in case the outlets malfunction.
All travelers should view the CDC.gov website about 8 weeks before departure to learn about any immunizations that may be needed before entering the destination country.
While on Safari, please keep all of you trash inside of your vehicle until you can find a trash receptacle.
Please exercise caution while walking around your campsite. Be sure to ask your guide or park ranger what the safe boundaries are so that you can be sure to avoid any confrontations with wildlife.
Tanzania has a large Muslim population. Out of respect for local culture, foreign travelers should dress modestly and avoid skirts that are too short and shirts which expose one’s midriff. This is especially true in Zanzibar, which is 90% Muslim.
Out of respect for the wildlife, customers should try to keep their voices as low as possible while on Safari. Additionally, all cell phones should be placed into vibrate mode.
To ensure you receive a fair market price for taxis and food while in town, please contact your guide to ask what a fair price is for the items you are interested in purchasing.
It is recommended that all travelers entrust the experience of their guide and do not place too much pressure on him/her to view an impractical amount of animals during a certain time frame. The guide is a trained professional and is responsible for the well-being of the group and, in order to do so, should not be placed under an unreasonable amount of pressure during the expedition. If you have an interest in viewing certain animals or plants, please discuss this with your guide before you begin the safari.
Almost every aspect of the safari is included in the safari price. The only time a customer should have to come out of pocket would be for items such as: additional water (than the daily 1.5 liters given by default), extra food/drinks, souvenirs and tips.
Our employees earn the majority of their income through tips, so it is important that each satisfied customer provide a tip to their driver at the end of the trip. Additionally, those on camping safaris should tip their cook. Also, those who embark on mountain treks should tip their guide and their porter/sherpa. Tipping is discretionary of course, but those who are happy with their experience should use the following guidelines:
For example, if there are 6 customers on a 4-day camping safari and the safari was a positive experience, the driver should be tipped $360 and the cook should be tipped $240. Also, please make sure to tip the driver and cook individually.
Hackers have been known to break into email accounts of foreign travelers and these hackers then pretend to be agents of Face of Africa Adventures. They will ask for your safari fees to be wired to them via Western Union or MoneyGram. Please note that Face of Africa Adventures does not use Western Union or MoneyGram to accept payments. If you receive an email like this, please notify us immediately and change your email password as well.
Clients should bring the following items in their daypack when they are in town or on safari. Please note the following list does not include items needed for mountain trekking: sunscreen, insect repellent, binoculars, toilet paper, wet wipes, bar soap (with soap case), headlight/flashlight, charger cables, electrical adapters, backup battery, journal, pens, hand sanitizer, napkins, lip balm and body lotion.
It is important that all travelers notify their friends and family of the details of their trip to avoid any unnecessary communication issues. We recommend that all travelers send this email template to those they feel should have the information and that they use their email composer’s BCC field to avoid any reply-all issues:
I also wanted to let you know about an email hacking scam which targets foreign travelers in East Africa. The scam would entail a hacker obtaining the password to my email account and then emailing my friends and family pretending to be me. The email would inform you that my belongings in my hotel were taken and that I need money wired to me immediately. There are also variations to this scam where you will be informed that I was kidnapped. Please remain calm if this situation arises. Immediately send me a message on the WhatsApp platform and also email me at my second email address. You may also contact Hamadi as well at the contact information shown above.